A leader’s job often includes changing your people’s attitudes and behavior.
Some suggestions to accomplish this are;
Principle 1: Begin with praise and honest appreciation
Principle 2: Call Attention to people’s mistakes indirectly
Principle 3: Talk about your own mistakes before critiquing the other person
Principle 4: Ask questions instead of giving direct orders
Principle 5: Let the other person save face
Principle 6: Praise the slightest improvement and praise every improvement. Be “generous” in your approbation and lavish in your praise.
Principle 7: Give the other person a fine reputation to live up to
Principle 8: Use encouragement. Make the fault seem easy to correct
Principle 9: Make the other person happy about doing the thing you suggest
