A leader’s job often includes changing your people’s attitudes and behavior.
Some suggestions to accomplish this are;

Principle 1: Begin with praise and honest appreciation

Principle 2: Call Attention to people’s mistakes indirectly

Principle 3: Talk about your own mistakes before critiquing the other person

Principle 4: Ask questions instead of giving direct orders

Principle 5: Let the other person save face

Principle 6: Praise the slightest improvement and praise every improvement. Be “generous” in your approbation and lavish in your praise.

Principle 7: Give the other person a fine reputation to live up to

Principle 8: Use encouragement. Make the fault seem easy to correct


Principle 9: Make the other person happy about doing the thing you suggest

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